Mason Mercer Holdings Pty Ltd Policies

ABN 25 986 248 162

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

We endeavour to ship within 1-4 business days of receiving your order.

Customer Service Policy

Mason Mercer is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

The product must not have been used or installed and must be in a condition that it can be re-sold as a new item. Customer is responsible for paying and arranging the return shipping. Returns will not be accepeted for products ordered in or custom ordered. 

Security 

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .